Returns & Exchanges

At Venalisa, we want you to be completely satisfied with your professional nail products, which is why we offer a 30-day return window for unused and unopened items. If your order doesn't meet your expectations, our dedicated team is here to assist you with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the specific items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original packaging to ensure they remain undamaged during the transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label to your parcel and drop it off at your nearest authorized shipping carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned items, we will process your refund or ship your exchange within 5-7 business days.